Sikkim Holidays

We were a group of 8 Adults + 3 Kids booked a trip to Sikkim - Darjeeling from this tour operator.

Here are some booking T&C as per proper communication over email :
1. 4 rooms to be booked with 1 extra bed in each property
2. 12 Nights, 13 Days duration with 13 seater AC Tempo Traveller
3. Payment terms (as finalised/approved over email):
a) Advance 60k to be paid and hotel vouchers to be shared by Nikhil
b) Once we check with hotel about proper booking, will xfer next 60k in next 7 days.
c) Rest Balance to be paid in 3 equal installments - Day 5, Day 8, Day 13

Once payment terms confirmed, we transferred 60k and hence issues (& threatening) started thereafter from tour operator side :

1. No hotel vouchers shared in next 4-5 days and Nikhil asked for more 60k before hotel confirmation which is against finalised deal (as approved on email by Nikhil himself)

2. Talked over call and asked him to check email once again. Hence Nikhil shared hotel vouchers but only 4 rooms were booked (without extra bed).
Checked with hotels, and they said, we have only information for 8 Adults. No kids & extra bed info is provided.
Also Nikhil got angry that why we are confirming with hotels. Strange !!

3. Same day only (without waiting for even single day, 7 days is long way), Nikhil asked for 60k more.
We xferred as we still trusted him

4. Due to Sikkim Flood issue, North Sikkim got closed, but even after asking, he dint inform about the proper condition and kept delaying the timelines (near to the trip time)

5. Just before 2 days to the flight, he confirmed that Lachen, Lachung is not possible and hence trip needs to be shorten to 8 Nights, 9 Days.
No revised package was sent still.
Rather than tempo traveller, he provided us 1 innova, 1 Xylo.

6. After reaching to our 1st destination, same day he asked for all payment to be done (violation of payment terms).
We asked for revised package.

7. Rather than proper discussion, Nikhil was adamant and final revised cost was as per his wish only.
As per our calculation, it should be 11k more less.

8. We asked for installments clause, but he was adamant over the same and asked to pay asap

9. Drivers asked us to pay 20k as they were with us from last 3 days. As we were in low network zone, We paid them and informed Nikhil over whatsApp.

10. Even after reading whatsApp msg, he did not raise any objection and next day he asked - why paid driver ?
We asked cab vendor to talk to Nikhil and clarify.

The real threatening started on each & every day.

11. Nikhil asked to pay whole balance amount on day 4 itself else "your services will be stopped".
We talked and managed to bring him on same page that it should be 3 installments.
But he was adamant and asked to pay 64% on day 4, 18% on day 7, 18% on day 9

12. After taking 64% payment, from next day only, he started asking money via drivers, hotels.

13. Hotels were saying that they have not received final amount. Their balance amount was more than our remaining balance (ITC, Udaan)

14. At this point we involved Police (SI) and he really helped us on clearance part and assured us that our trip wont be hampered.

15. During whole trip, drivers were not informed about our hotels & sightseeings, despite being we have mentioned each & every sightseeing in finalised itinerary itself & got it approved by Nikhil.

16. No hotel was aware about Extra Bed and they asked for extra charge and Nikhil was unresponsive

17. Till last day, Udaan payment was due and Nikhil was not responding to them even.

18. Even Sikkim drivers talked to Nikhil and confirmed that he is untrustworthy, as Nikhil is saying different statements to them & us.

Never ever book any trip with this tour operator. They will make your trip hectic.
This trip taught us to not to trust any tour operator, as even everything taken over email/whatsApp, he denied each & every fact

In case anyone needs any sort of proof, feel free to reply over the thread.

I had an incredible time with the tour travel company during my visit to Darjeeling and Gangtok. The entire tour was fantastic, filled with fun and enjoyment. The arrangements for our stay were impeccable, and the choice of hotels was excellent. The highlight of the trip was the seamless and enjoyable sightseeing experiences, thanks to the well-maintained car and the knowledgeable and friendly driver provided by the tour operator. Overall, a highly satisfying and memorable trip, and I would definitely recommend this tour company for their excellent services and attention to detail.