TravelOcat

TravelOcat

Travel Agency in Hisar, India

Joined Tripcrafters in Feb 2018
300 trips booked using Tripcrafters

Currently Active

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About TravelOcat

In 2011, TravelOcat was started with the sole aim of providing pure and fresh travel experiences to everybody. We are the only company in India with most experienced guiding team throughout the World. We ensure that people have the best in class experience. Notwithstanding, every new challenge is accepted by us with open arms and we like to take on something that hasn't been done before purely because we'd like to earn our customers for life. Frankly, there's only one way of doing that, by grabbing the opportunity with both hands and by making it one BIG EXPERIENCE for each of our customers.

Address

First Floor - DSS 97 P, Shopping Complex, Sector 15 Hisar, Hisar, 125001, India

Destinations Covered by TravelOcat

Singapore, Thailand, Himachal Pradesh, Punjab

Services Offered by TravelOcat

Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa, Private Jet

Rating Distribution for TravelOcat

5 stars
161 ratings
4 stars
44 ratings
3 stars
8 ratings
2 stars
6 ratings
1 stars
21 ratings

Write a review for TravelOcat

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TripCrafters Reviews for TravelOcat

Poor

Pradeep - India

Trip For: Manali, Shimla

Rated 2/5 on Dec 2024


Excellent

Pankaj Negi -

Trip For:

Rated 5/5 on Dec 2024

My 2nd trip with them. Thank you driver mukesh reached safely bangalore


Excellent

Kiran Kaur -

Trip For:

Rated 5/5 on Dec 2024

Wonderful l trip to manali


Thailand trip

Anil Kumar -

Trip For:

Rated 5/5 on Nov 2024

Trip to Thailand. Phi phi Island was worth. Driver we're on time. Agent Deepika and Ravindra was always in touch. Special thanks to driver in Phuket Mr. Peter. Highly recommend ?


Trip to Himachal

Mohan Singh -

Trip For:

Rated 5/5 on Nov 2024


Excellent

Rajinder Yadav -

Trip For:

Rated 5/5 on Nov 2024

Our first visit to the Maldives was without a doubt very amazing, thanks to the honest and dedicated services provided by Pradeep and Ajay Boora from TravelOcat. They planned every minute of our visit and paid attention to every detail.

Their regular check-ins to confirm that we were enjoying our stay at Dhawa Ihuru made us feel truly cared for throughout the trip. The level of commitment and attention to detail they provided was exceptional. I would wholeheartedly recommend TravelOcat to anyone planning a memorable vacation. Pradeep and Ajay Boora, keep up the fantastic work!


Excellent

Vipin Kumar -

Trip For:

Rated 5/5 on Nov 2024

We had an incredible tour of Rajasthan with TravelOcat, thanks to the fantastic support from Taran. The hotels provided were clean and comfortable, offering great quality food in both breakfast and dinner.

Taran ensured every detail was taken care of, making our trip smooth and enjoyable. TravelOcat is highly recommended for anyone planning domestic or international tours. Their professionalism and dedication truly stand out!


Excellent

Krishna Shreevastav -

Trip For:

Rated 5/5 on Nov 2024

Thank you Taran for memorable trip.


Very Poor

Hitendra jain -

Trip For:

Rated 1/5 on Nov 2024

Worst experience of my life... Plz don't approach this travel agent... Worst service.. All hotels are fare from city.. . No proper guidance

TravelOcat replied:

03 Dec 2024

Dear Mr. Jain

We are truly sorry to hear about your disappointing experience with our services. At TravelOcat, customer satisfaction is our top priority, and we strive to ensure every journey is memorable for the right reasons.

We apologize if the hotel locations and our guidance did not meet your expectations. Your feedback is invaluable, and we take it very seriously. To better understand the issues and to make things right, we kindly request you to share more details of your trip. We are committed to improving and would greatly appreciate the opportunity to address your concerns and restore your faith in our services.

Thank you for bringing this to our attention, and we hope to hear from you soon.

Warm regards,
Team TravelOcat


Excellent

Gyan Yadav -

Trip For:

Rated 5/5 on Nov 2024

We had a fantastic experience planning our 6-day trip to Thailand using TravelOcat. Yunisha organized every detail and accommodated all our last-minute requests flawlessly. The local coordination upon arrival was fantastic – we received updates each morning about our daily itinerary via WhatsApp, and support was always readily available over the phone whenever needed. The whole trip was performed flawlessly without any delays or problems, and the price paid was really competitive. I would definitely recommend TravelOcat to anybody who needs a hassle-free tour package.


Avoid them at all costs if you don’t want to loose money !!! I should give them 0 star.

Prashanth -

Trip For:

Rated 1/5 on Nov 2024

After reading all positive reviews about this company we decided to opt for Manali package with them and it turned out to be very bad. Terrible experience with this TravelOCat travel agency. They initially quoted ₹38,000 for the land part of a Manali trip for a group of 4 individuals but became completely unresponsive after taking an advance of ₹5000. Despite multiple emails, WhatsApp messages, and phone calls, they ignored us entirely. After escalating the issue to their general helpline, they finally responded after two days and demanded an additional ₹10,000 over the agreed price. They also failed to book our flight tickets, forcing us to pay significantly higher prices at the last minute due to their delay.

Even now, they are unresponsive refusing to refund our money, despite their cancellation policy clearly stating that a full or partial refund is allowed. When questioned about this, they rudely claimed, ‘You didn’t ask about this earlier.’ To make matters worse, their agents Yunisha, Kevin Kapoor, and Dutt were rude, unprofessional, arrogant and in many ways bad also spoke to us in an abusive manner over the phone. This agency is dishonest, unethical, and shows complete disregard for its customers.
Till This date they have not responded to my queries and i have lost money

TravelOcat replied:

03 Dec 2024

Dear Guest,

We sincerely regret to hear about your experience and any inconvenience caused during your interaction with TravelOcat. We take all feedback seriously and are committed to resolving issues to the best of our ability.

Regarding your concerns, we have already offered a refund via email in line with our cancellation policy. We kindly request you to review our communication and revert for any further clarifications.

We also want to address the issue of communication. While we acknowledge there may have been delays, we strive to respond promptly and respectfully to all queries. However, we kindly ask our customers to communicate with our team respectfully. Abusive language towards our team members is something we cannot condone as we are committed to maintaining a professional and constructive dialogue.

We genuinely wish to make amends and ensure a resolution that is fair to all parties.

Thank you for bringing this to our attention, and we hope to resolve this matter amicably.

Warm regards,
Team TravelOcat


Excellent Travel agency

Dhanush V -

Trip For:

Rated 5/5 on Nov 2024

We had booked our honeymoon through Travelocat and we had the bestest experience ever , flight booking , rooms , breakfast , private transportation everything was top notch we definitely recommend Travelocat to each and every person who need to plan a vacation or travel any part of world , thank you chetana, kevin Ketan for you support .


Excellent

Samir Taak -

Trip For:

Rated 5/5 on Nov 2024

Absolutely wonderful family trip with TravelOcat to Dubai. Had a whole 27 people with us, and that was memorable. Got nearly ₹270,000 cheaper than any other quote in the market. Special thanks to Mr. Dev Suthar, a true gem, and Rohan Rati, with whom we were in constant touch during our stay at Dubai.

The hotel was fantastic, and we were treated with meals of our choice. We came across that two couples booked with another agency, and their experience was bad compared to ours. Their camp was pathetic, and their dhow cruise had cockroaches, while ours was flawless and enjoyable. TravelOcat's flexible payments and support of the team made it all easy for us. Their advice helped us easily redeem our VAT at the airport too.

Shakir Bhai, thanks for the desert safari which turned out to be very exciting, with dune bashing done amazingly. TravelOcat is one of the companies that surely delivers when booking trips online to Dubai.


Excellent

Deepak Basnet -

Trip For:

Rated 5/5 on Nov 2024

I had traveled to sri lanka in NOV with my sister and brother in law . We had an excellent experience. All locations were covered . Our driver guide was very polite and knew all places very well. We didn't miss anything. I use and recommend TravelOcatfor international travel .


Excellent

Nishant -

Trip For:

Rated 5/5 on Nov 2024

It was an unforgettable group trip to Bali with 48 people, made seamless and spectacular by TravelOcat. Staying in Kuta Central Park was fantastic-provided the comfort and convenience right in the heart of Kuta. We were just able to relax knowing that our super host, Agus, had all the details taken care of-coordinating group activities and recommending the best local spots.

Huge shout out to the incredible support and organization by Devv and the entire TravelOcat team. It's a very detail-oriented expert in their field, making this experience hassle-free, so everyone will never forget it. Very recommended for any large group looking to have an easy, perfectly curated Bali adventure! !!

Thanks,


Excellent

Pk Nagar -

Trip For:

Rated 5/5 on Nov 2024

Booked an 11 days trip with Mr. Ankur, it was a very nice experience. Both the Sikkim and Darjeeling tour drivers were superb, the long roads and high-altitude valleys didn't feel so terrible. Charges were quite reasonable and Ankur was prompt in helping clear any doubts.

The customized package worked like a charm for me, and I thank the smooth experience from planning the itinerary to the end of the trip. The frequent follow-ups by Mr. Ankur made sure that everything was going as planned. I would highly recommend TravelOcat for a Sikkim and Darjeeling tour.

Although I could not explore North Sikkim because it was closed, I caught a glimpse of Mt. Kanchenjunga in an excellent scene from afar. I also missed the first snowfall at Nathula by two days, but during my journey, it started raining in Pelling. Yet, the trip was unforgettable. Here I added some snaps from this memorable tour, but they cannot bring to one's thoughts the fantastic experiences we had.


Very Poor

Joel Sorna - India

Trip For:

Rated 1/5 on Nov 2024

Here’s my detailed review :

The trip was not at all ok and Travelocat completely failed to run the accepted itinerary.

The Main issue is the Driver you have assigned to us.
He’s very rash in driving, attitude issues, no interaction at all, no guiding of places, it’s like he’s the guest and we are assisting him in everything.
We should do whatever he says. Not at all following any kind of driving rules : used phone all the time while driving.

Someone picked us from Delhi at 10 pm and left us to this driver Lalit Singh at 12 nearly AM nearly near outskirts and these guys made us wait in the car for so long just to smoke, and then started our journey to Manali. Lalit driver took the longest journey and made us reach Manali at 12 pm next day saying that we will cover Kullu on the way, but covered only a shawls store in Kullu
After reaching Manali at 12 pm I asked him what’s for today, he said like nothing, this day is to rest. You should’ve mentioned that in itinerary that Day 1 is to rest. You don’t know that before : that driver will get tired after driving for whole night so 1st day will be the rest ??

And to Rohtang pass, next day he asked us to pay 5k which is not at all mentioned anywhere. I tried reaching Pardeep, but Pardeep failed to serve us and supported driver and advised us to do whatever he asks to pay. Besides that he argued rudely and asked to go on personally by booking cab. For this, why should we come with Travelocat ?? We would’ve come directly personally right ????

Finally, Rohit from the support team came up on call and asked us to pay 3k which we agreed for, but this Lalit driver took us and assigned us to some local driver and car saying some stories.. then what’s the need of 3k, I would have booked on my own for 2k for a local cab.. Why Travelocat again ??
So the dedicated driver Lalit is not there for the whole day.

Last day, we told him that we need to reach Delhi airport by 9 pm for that, he made us start at 5 AM which is almost 16 hours travel and dropped us at airport 5 hours before travel time, just to cover his personal things, he left us to one more new driver like 200 kms before Delhi and he left. We came for this trip as per driver’s convenience ???

Itinerary is not followed at all, sajla waterfalls is not covered
Sisu is not covered
Bon fire is not covered
Kullu is not covered

What’s the purpose of itinerary then ??

When you don’t have anything on your own and you do the vendor management to serve the guests with these trips by valuing your drivers more than guests, then Travelocat is not at all a good travel agency to go with.

Amount paid to Travelocat : 21k 3k Rohtang = 24K got wasted with Travelocat without following the itinerary and without covering locations

Rating : 0/5 to Travelocat
I can give 5 rating to the hotel you provided because of their amazing service all the time!


Very Good

Durga Prasad -

Trip For:

Rated 4/5 on Nov 2024

Enjoyed the trip thru TravelOcat.

TravelOcat replied:

09 Nov 2024

Dear Mr Durga

Thank you for sharing your feedback. We take our guests' experiences very seriously and appreciate the opportunity to provide clarity on the matter.

Regarding the North Sikkim tour, we'd like to address a few important points:

Fare Difference: At the time of your flight booking on September 1st, there was a fare difference of INR 4,490 (for 07 Travelers) due to the dynamic nature of flight prices, which are beyond our control. Before confirming the booking, we made multiple calls and communicated the updated cost to you, for which we have records. You provided your approval to proceed, and we completed the booking accordingly.

Package Cost: The total cost of your package was INR 2,21,028. We have a record of calls and WhatsApp messages where we discussed the details, and you confirmed that everything was acceptable. Unfortunately, there was a delay from your end in clearing the dues despite multiple reminders, and this put additional pressure on our operations.

Additional Payment: We kindly ask you to share proof of the additional INR 30,000 payment you mentioned so we can investigate and resolve any misunderstandings. We always aim to work transparently and fairly, and we do not engage in practices that could compromise our clients' experience.

Our Commitment: Our team, including Pradeep from Operations, is dedicated to ensuring a smooth experience for our travelers. We work with minimal margins to remain competitive and always strive to communicate openly about any costs. We sincerely apologize if you felt stressed during your trip.
We value your feedback and would be happy to discuss this further to find a resolution. At TravelOcat, we truly respect our customers and remain committed to offering memorable travel experiences.


Good

Vijayakumar Chahande - India

Trip For: Ubud, Bali

Rated 4/5 on Oct 2024


Dubai trip

Soditya -

Trip For:

Rated 5/5 on Sep 2024

Thank you kevin and pardeep. We had wonderful time in dubai
Everything was perfect

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