TravelOcat

TravelOcat

Travel Agency in Hisar, India

Joined Tripcrafters in Feb 2018
308 trips booked using Tripcrafters

Currently Active

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About TravelOcat

In 2011, TravelOcat was started with the sole aim of providing pure and fresh travel experiences to everybody. We are the only company in India with most experienced guiding team throughout the World. We ensure that people have the best in class experience. Notwithstanding, every new challenge is accepted by us with open arms and we like to take on something that hasn't been done before purely because we'd like to earn our customers for life. Frankly, there's only one way of doing that, by grabbing the opportunity with both hands and by making it one BIG EXPERIENCE for each of our customers.

Address

First Floor - DSS 97 P, Shopping Complex, Sector 15 Hisar, Hisar, 125001, India

Destinations Covered by TravelOcat

Himachal Pradesh, Punjab

Services Offered by TravelOcat

Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa, Private Jet

Rating Distribution for TravelOcat

5 stars
192 ratings
4 stars
48 ratings
3 stars
9 ratings
2 stars
8 ratings
1 stars
25 ratings

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TripCrafters Reviews for TravelOcat

Not worthy

Gudivada Ramesh - Hyderabad

Trip For:

Rated 2/5 on May 2025

What's Good: To begin, I would like to acknowledge the positive aspects of my experience with Travelocat, as I want to ensure my review is balanced and fair. Thank you, Travelocat, for providing the following positive elements during our trip:
1. Accommodation: The company arranged decent accommodation, ensuring a comfortable and enjoyable stay throughout our trip with nice view points. (Mountain Apple Inn at Manali and Sakoon Villa at Shimla)
2. Transportation: The vehicle provided was in excellent condition, making our daily commute smooth and convenient.
3. Customer Service: I must commend their responsiveness. Regardless of the time, the team was quick to reply to any inquiries, showing their commitment to customer support.
What's Not Good: Before I begin, I want to make it clear that this review is not written out of personal grudge or bitterness. My sole intention is to share an honest account of our experience in the hope that it helps at least one couple avoid the disappointment we went through. Choosing the right travel agency is crucial, especially for something as special as a honeymoon—and I sincerely hope this feedback helps someone make a more informed decision.

As with any organization, there are always two sides—strengths and areas for improvement. Unfortunately, in my experience with this company, the drawbacks significantly outweighed the benefits. I would estimate that only about 20–25% of the experience was positive, while the remaining 75–80% was disappointing.

I’m sharing my honest feedback regarding my recent 5-day, 4-night honeymoon trip to Manali, organized by Travelocat (Delhi to Delhi). This review is not intended to gain anything in return; my only hope is that it helps at least one other traveler avoid a similar experience. I know firsthand the frustration and regret that come with placing your trust—and money—in the wrong hands.

One of the most concerning aspects of this experience is how the company maintains such a high rating on Google. Based on what I encountered, it’s hard to believe those ratings reflect genuine customer experiences. It raises the question of whether the reviews are being influenced internally or through external paid review services.


Now, moving on to the cons—which, unfortunately, far outweighed the positives in our experience:

1. Lack of Agency Involvement After Arrival: One of the main reasons people choose a travel agency is for local guidance and to avoid potential exploitation in unfamiliar places. Sadly, that assurance was completely absent from our trip. After arriving in Delhi, the agency had no further involvement, simply handing us off to a driver. We ended up losing a significant amount of money to local vendors, many of whom seemed to be in collaboration with the driver. We were pressured into unnecessary purchases with little to no room for alternatives. This was extremely disheartening.
2. Driver Experience and Itinerary Gaps: While the assigned driver was polite, he failed to follow the itinerary properly. He frequently skipped locations, citing travel fatigue, and we ended up visiting only about 50–60% of the places mentioned in our original plan. He offered no insights or guidance about any of the destinations—just dropped us off and left. This completely diminished the purpose of a guided trip, and I’ll attach the original itinerary for reference.
3. Poor Food Quality: The morning breakfast and evening dinners included in our package were below standard at both hotels. For South Indian travelers especially, the food was almost inedible. Even when we were willing to pay for better options—like basic Chinese dishes in Shimla—the hotel staff denied our request. This reflects a lack of flexibility and customer consideration.
4. Candlelight Dinner Disappointment: The so-called "candlelight dinner" included in the package turned out to be laughable. A candle placed in a bowl with some rice flour on a standard table was the full extent of the arrangement. It lacked any sense of occasion or romance. I’ll share photos to help others avoid falling for this add-on.
5. Waste of Time in Shimla: We had two days each planned for Manali and Shimla. Regrettably, Shimla felt like a complete waste of time. The driver dropped us at Kufri and left us at the mercy of local operators who coerced us into buying expensive packages with no alternative options. After Kufri, we were supposed to visit key sites like Christ Church and Mall Road, but the driver skipped them and took us directly to the hotel. In effect, we saw only Kufri during our entire stay in Shimla.
6. Misleading Information About Hot Air Balloon Ride: One of the main reasons we chose this package was the hot air balloon experience in Kullu—a dream activity for our honeymoon. We were assured of its availability by the sales team and even given pricing details. But upon reaching Kullu, the driver informed us that it wasn’t ballooning season. This was deeply disappointing and felt like a serious oversight or, worse, a deliberate misrepresentation.
7. Unnecessary Delays During Return Travel: On our way back to Delhi from Shimla, we left early with plans to explore India Gate on our own. However, the driver stopped for over an hour and a half, claiming he was meeting a friend. A similar incident occurred earlier in Shimla as well. These unnecessary delays were unprofessional and disrupted our schedule.

I have several more points of dissatisfaction, but I understand this has already become a lengthy review. I'm not sure how many people will read it in full—but if even one couple avoids the regret we experienced by reading this, I’ll consider it worthwhile.

In short, choosing this agency for what should have been our first memorable journey as a couple turned out to be a major disappointment. This review is not written out of anger, but from a genuine desire to prevent others from going through the same disheartening experience.

If you’ve read this far, thank you sincerely for your time and patience.


Very Poor

fiona mendonsa - Mohali

Trip For:

Rated 1/5 on May 2025


Very Poor

Atul Kumar - Chandigarh

Trip For:

Rated 1/5 on May 2025


Excellent

Namdeo Laxman Bagal - Pune India

Trip For: Manali

Rated 5/5 on May 2025

What's Good: Room service was excellent.
Staff was very friendly and cooperative.
Food was awasome except one- two places.
Driver was very skilled and helping
What's Not Good: Hotel at Dharamshala, location, building.
But food was nice


Excellent

Sachin Saharan - Yamuna Nagar

Trip For:

Rated 5/5 on May 2025

What's Good: “I booked a package to Bali with TravelOcat, and it was an amazing experience from start to finish. Everything was well-organized—the hotels were top-notch, the local activities were unique, and the customer support team was always just a message away. Highly recommend them for stress-free travel planning!”


They have best support in spiti

Balvir - Karnāl

Trip For:

Rated 5/5 on Apr 2025

What's Good: Great trip. Vehicle got broken down and in 30 minute it was changed. Area where nobody was there for kilometres. Higly reliable


Pleasant

Ravi Arkasali - Bengaluru India

Trip For: Manali, Shimla, Kullu

Rated 3/5 on Apr 2025


Excellent

Anvita Gawas - Panjim

Trip For:

Rated 5/5 on Apr 2025

What's Good: I recently traveled with travelocat to Himachal Pradesh and had an excellent experience. The itinerary was well-planned, accommodations were top-notch, and guides were knowledgeable. Customer service was responsive and helpful. Highly recommended!


Excellent

Abbu Nadaf - Panjim

Trip For:

Rated 5/5 on Apr 2025

What's Good: Overall the experience was very smooth and everything was well organised and indeed value for money, would definitely recommend to everyone and would love to book again with travelocat, completely Satisfied!
What's Not Good: NA


Trip to bali

Khatu Wala - Jhajjar

Trip For:

Rated 5/5 on Apr 2025

What's Good: Great team great support. Highly reliable thank you Jyoti and dev sir


Excellent

Vandita - Karnāl

Trip For:

Rated 5/5 on Apr 2025

What's Good: Our visit to Ujjain, Indore, Omkareshwar, and Mamleshwar was wonderfully organized by TravelOcat. Right from the beginning, it was perfect. The crew was not just professional but even more importantly, genuinely friendly and caring throughout. We felt assisted and taken care of each and every day. Strongly recommend TravelOcat for a worry-free and wonderful travel experience!


Excellent ?

PARDEEP SAHARAN - Jaipur

Trip For:

Rated 5/5 on Apr 2025

What's Good: Dream honeymoon in the Maldives! Neha from TravelOcat took care of everything, from choosing the resort to seamless transfers. The overwater villa stay was
stunning. Would highly recommend TravelOcat for couples' retreats!"


Very Poor

Aruna Vidmahe - Hyderabad India

Trip For: Shimla, Manali, Kullu, Dharamsala

Rated 1/5 on Apr 2025

What's Good: Accommodation good.
What's Not Good: No proper planning. Driver not polite. Coordinators talked well before ..after payment no communication at all. Schedule changing day to day. They are not well experienced.

TravelOcat replied:

08 Apr 2025

Dear Guest,

Thank you for sharing your feedback. We're glad to hear that you were satisfied with the accommodation provided.

We sincerely regret to hear about the issues you faced during your trip. However, we would like to clarify a few important points. Throughout your journey, our team members, including Suresh, made multiple calls to stay in touch and assist you. Jyoti from our team also messaged you personally on WhatsApp to check how your trip was going, but unfortunately, we did not receive any response, even after the message was seen.

We always prioritize real-time resolution of concerns during the trip itself, and had we received a response or been informed at the time, we would have taken immediate action to make things smoother for you.

Additionally, there were multiple customizations and last-minute changes requested in your itinerary. While we offered our expert suggestions to ensure a balanced and comfortable experience—especially to avoid excessive road travel—we accommodated your preferences as much as possible.

That said, we genuinely value your feedback and will definitely work on these areas to improve further. We're happy to know that you liked the hotel, and we hope to serve you again with an even better experience.

Warm regards,
Team TravelOcat


Excellent

Ramraj Prajapat - Chennai

Trip For:

Rated 5/5 on Apr 2025

What's Good: i had an absolutely amazing experience working with Travelocat and my travel agent, Yunisha From start to finish, the service was top-notch. They took the time to understand my travel preferences and tailored an itinerary that perfectly suited my needs. The booking process was smooth, and I felt completely supported every step of the way.

What really stood out was their attention to detail – from suggesting unique destinations to providing insider tips and recommendations, it was clear they have extensive knowledge and passion for travel. They also made sure I had everything I needed for a stress-free trip, including seamless airport transfers and accommodation that exceeded my expectations.

I can’t thank Yunisha enough for their personalized service, quick responses to all my questions, and ensuring that I had an unforgettable vacation. I will definitely be using Travelocat for all future trips and recommending them to friends and family!"


Excellent

Khushpreet Kaur - Bengaluru

Trip For:

Rated 5/5 on Mar 2025

What's Good: Had a fantastic experience with TravelOcat! All thanks to Lakhwinder our Manali tour was well planned, with every minute detail attended to. From hassle-free transportation to comfortable accommodations and meticulously planned activities, everything went on like clockwork. She was extremely responsive and made sure that we had a hassle-free and memorable experience. Highly recommend TravelOcat for a well-organized and stress-free travel experience. Will book with them again for sure!


Good

karthik INV - Hyderabad

Trip For:

Rated 4/5 on Feb 2025

What's Good: Overall package is good and covered all places
What's Not Good: Driver who came to pickup from Delhi is not that knowledgeable with the itenary


Excellent

Kangan Singh - Kurukshetra

Trip For:

Rated 5/5 on Feb 2025


Excellent

Ridhima Suri - Mathura

Trip For:

Rated 5/5 on Feb 2025

What's Good: "The kashmir trip was wonderful - lots of great memories were made. All the arrangements (flights, hotels, cars, cab transfers) went as planned." Thanks to Ms. Lakshika for planning a seamless and hassle free trip✨ abd mr. Ravindra also solved our queries on calls.. would recommend TravelOcat to my friends also.
What's Not Good: Everything was just perfect


Excellent

Sneha Verma - Panipat

Trip For:

Rated 5/5 on Feb 2025


Excellent

Praveen - Chennai India

Trip For:

Rated 5/5 on Feb 2025

What's Good: I had an absolutely amazing experience with TravelOcat! From the moment I reached out, their team was incredibly professional and attentive to my needs. They took the time to understand exactly what I was looking for in my vacation, and they tailored the perfect itinerary for me. Every detail, from accommodations to local tours, was meticulously planned. The recommendations they provided were spot on, and I felt completely supported throughout the entire trip.
What really stood out to me was their excellent customer service especially sales executive named Nandini. Whenever I had a question or needed assistance, she were available and went above and beyond to ensure everything went smoothly. It truly felt like they cared about making my vacation unforgettable. I’ll definitely be using TravelOcat again for my next adventure!
Highly recommend to anyone looking for a stress-free and amazing travel experience!

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