Smart Travel Solutions

It was good. A bit expensive though vn i cross checked on reaching. Overall satisfactory n comfortable stay.
There might be nagging from cab driver during trip which u hv to bear.

We (my wife, son, daughter & I) travelled Himachal Pradesh with Smart Travel Solutions for 10 nights & 11 days during the end of March’23. We got in touch with Smart Travels through phone/whatsapp & started exchanging messages on the itinerary & choice of hotels. I found both Indu Kashyap & Mr. Tarun quite responsive & quick in turning around on those requests. Our trip was finalised & found the cab & the hotel rooms were all booked as discussed when we reached our destinations. Though I was quite apprehensive about the travel agent because I did not find any reviews neither on their web site nor anywhere regarding their service or if they are genuine. But I must say, they were available all along the trip & that provided some comfort. So we enjoyed the places we went & the cab driver obliged us by taking to places we wanted to visit. At the same time, it is important to mention a few incidents which could have been easily avoided but left a sour taste along with sweet memories of the places. In Shimla, the child’s room charge was not paid & I mentioned it to Mr. Tarun at the time of check in. The hotel guys kept us waiting & did not allow us to check out till, the due was settled by the travel agency. The other one was really unwarranted & unacceptable to me. The Travel agent again did not pay the cab driver his full & final dues (think it was Rs 17,000/-) though the driver went on asking for a few days. On our return journey way to Chandigarh airport, the cab driver just switched off the car on a service road 6 kms before the airport. Though it was afternoon but the road was quite empty & getting stranded with my wife, son & 7 years daughter in a new city was not at all pleasant & acceptable. I was frowning in anger since I paid all my dues on time whenever requested but why my family & I are being taken as a hostage for a payment not done by the travel agent to the driver. I called Tarun a couple of times & eventually the matter settled & we reached the airport. I felt relieved. These are certain things Smart Travels need to take care of while dealing customers/clients, while travelling many unforeseen things come up (like we got stuck in heavy snow at Jalori pass & had to personally arrange & pay for a vehicle to reach Rampur) which are okay but the ones which I mentioned above could be avoided at the first place instead of leaving till the end.

Good arrangement of transport hotels. Staff was also good and ready to provide information immediately specially Ms Indu. But yes some area needs to improve in this big competetion world. All the best for future.

Your transport facility is very good, Driver is very best, he guide very well. He saw the many places between the traveling In Rameshwaram, Kanyakumari and Trivendram Hotel is very good, Ms. Indu Kashyap is very co-operative, she daily 2-3 times phone, how to picnic.

ANANT KARKHANIS , NAVI MUMBAI.

It was awesome trip for me and my family. your service is very good. Jaipur is very beautifully city. I am very thankful to your service for best traveling experience.