Rajasthan Moments

What's Not Good: I had to cancel the trip due to some sudden emergency . I had paid the agent 63000/- from which the agent had refunded me just 10000/-...The agent further told that there is some GST issue with his account and so the refund is delayed.and after this the agent is not responding to my msgs or calls. The agent informed holidify team that "refunds are not applicable for last-minute cancellations" But i had cancelled the trip 18 days prior. the cancellation was done on the 13th jan and the trip date was on 31st jan....The last conversation with this agent was 2 months back.. And now he has blocked my number.

What's Not Good: Please consider this as compliant against Rajasthan moments. I have queried in Holidify for Rajasthan tour and I got 3 operators iternery.

As per my requirement Rajasthan moments offered good deal and hence I have booked my trip with them and paid advance of 50% of total amount.

Later 2 weeks before my trip I had to go under knee surgery and as per their refund policy cancelled my trip. As per my conversation full refund is guaranteed. Hence I have cancelled and shared my surgery documents.

But the operator is keep delayed refund with many reasons and now he has blocked my number and not answering to my messages.

Can you please take necessary action against Operator and help me to get my refund.

Very Good Service and good behavior mr surendra Singh.

We had a wonderful experience travelling with this professional Company. The owner Mr. Surendra takes care of all your needs and they work in each detail to make the tour super comfortable. Highly recommendable for a wonderful experience of Rajasthan.

The planner once money paid at jaipur never obliged to call nor was able to communicate with. hotels recommend by them
Unprofessional behavior
Driver not properly paid
Itinerary not followed

Simply awesome in all respects. My sincere thanks to everyone related with, The tour operator Rajasthan Moment.

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They changed the hotels at last movement. Did not responded on the last day.

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Overall experience with the trip was really good. Our Driver OM Singh was very helpful. Surender Singh ji was also very responsive.

It was wonderful tour. Arrangements were pretty good n comfortable.

Surendra was very prompt in setting our itinerary and helping us with any changes we needed. The vehicle provided was in a good condition and clean. Our driver Sunil was also very helpful and always available. Overall it was a very good trip. My only suggestion to Surendra is to provide inputs at the start of the trip based on the itinerary as to what travel timings we need to follow as visitors wouldn't be knowledgeable about start and end time for the day. Such info could help them plan better to ensure the itinerary is covered.
Otherwise I'd be very happy to recommend Rajasthan Moments to anyone visiting Rajasthan. Thank you

Its very bed behavior for this company Nothing to say more this company or owner

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We have just started our travels and do leave India until 5th December but so far we are very happy with Trip 2 India tours

very good service.