Makemytrip Mathura

Review 3 - final part.. On the last call, she brought in KUNAL. This guy was epically rude and the worst person to deal with clients. At one point, KUNAL blamed me for the bad experiences and said, “Kuch baaki hai kya complain karne ke liye?” When I asked for a ferry change, he said, “Ferry kharid nahi rakhi hai jo tumhari upgrade kar dunga.” I mean, seriously—who talks to clients like this? He said, “Pehle kyun nahi bola ki upar ki class chahiye?” and I was like—how would I know what’s the deal with ferries? I live in Gurgaon. I’ve never been on a ferry. Shouldn’t they have informed me? And Riya responded that budget was an issue. Rs. 200 per ticket! We paid Rs. 2.3 lakh for the trip. Had they asked, I would’ve paid Rs. 10k more for comfort, had I been informed! Kunal kept being epically rude, and I could tell Riya brought him to be the bad cop. I outright told her I didn’t want to hear Kunal’s voice again. Words like ‘bakch*di’ were used between them. Later, when Kunal was kicked out of the call, I asked Riya for the owner’s number of Abhac Group. She outright denied. These people don’t know how to handle clients and won’t even share details of their owners. I asked for my booking ID—they never shared one. I was told the booking wasn’t done via MMT, though they are MMT affiliated—so I can’t even raise a concern about misbehavior with the MMT team. Day 4 – Riya upgraded our ferry to Neil at her own cost as compensation. Finally! It was a mere Rs. 225 per person (as printed on our boarding pass), though I was told she paid Rs. 550+ per person. I mean, come on—people always exaggerate. Fine. We arrived at Neil and checked into Aquays Beach Resort—so-called 4-star hotel, but horrible. Please don’t go there. The service is pathetic. Food is bad. It took them 30 minutes to bring 8 tandoori rotis (which were ordered in the beginning). First, they brought 5 rotis, and we waited 20 more minutes for the rest. At breakfast, birds were nipping at plates, and ants were crawling all over the buffet. Absolutely unhygienic. I went with my son to grab food and came back to find a sparrow nipping at his dal. Yuck! There were limited issues with drivers in Neil, so I won’t elaborate much. Day 5 – All was okay, and I found 6 seats available in the upgraded ferry class at Rs. 200 per person. We thought at least 6 people could sit. Riya, instead of Rs. 1,200, asked for Rs. 3,800. Luckily, no Airtel network in Neil, so my sister spoke to her instead. I was in no mood anymore. My sister agreed to pay Rs. 1,200, but they insisted on Rs. 3,800, citing offline cost only—they don’t believe in online bookings. Seriously? Who do they think they’re talking to? My husband agreed to pay Rs. 3,800 only on the condition that Riya/Naseema would give us a receipt from Nautika (the ferry company) and not from Abhac Group. To which they replied, “We don’t want to argue last minute. This is the rate for the upgrade.” Day 6 – We came back to Port Blair. Bad ferry experience. The driver was 30 minutes late again! They knew our ferry time and still didn’t come on time. We waited in the heat, and when they came, they forced us to directly go to the Ross Island. We refused. Lots of rude arguments followed. I spoke to Naseema, and she agreed we could return to the hotel since the kids were unwell. We had a hasty lunch at the hotel—they came late, and we had to swallow our bites whole. Then we left for Ross Island. On the way back to the hotel, the cab was late again! The second cab didn’t even come. Eight of us squeezed into one car because the heat was unbearable. It is an amazing place. But the drivers are rude, and the coordinators don’t care about customer experience. We were told there are limited drivers there, so they throw tantrums. But then—why do we pay so much to these organizers if they can’t make the experience better? If drivers have such autonomy, I strongly feel it’s better to self-book the trip at a much lower cost, get cabs through hotels, and bear all this. At least then, these tantrums will cost you less. Now you know...

Review 2... continued from before Day 2 – We were taken to Havelock. And this is where most of the problems started. On ferry, it was an awful experience. It felt like we were sitting in a stifling room filled with sick people. Everyone was vomiting around us—and naturally, we did too. Everyone fell sick, some more than others. When we deboarded, we found out that just for a cost of around Rs. 200, we could have been in the upper class, where seats were better, more spacious, and less turbulent. But apparently, Riya and Naseema didn’t even consider this for us. A mere Rs. 200 per seat, and we were dumped in that class—after they promised us a 4-star trip! When I asked Riya about this, she said to talk to Naseema, as once the trip is booked, the local people take care of customers. And I was like, I paid you—why should I speak to Naseema about these arrangements? That’s what I paid you for! We reached Havelock and checked into De-Forest Resort—a 4-star hotel. Amazing. More suited to honeymooners, if truth be told. Good swimming pool and restaurant. I enjoyed breakfast there, lunch and dinner not so much. In the evening of Day 2, we went to Radhanagar Beach. It was amazing. Super clean water, great waves—we had a great time. But just like at temples, my slippers were stolen from the beach. I mean, people don’t change… lol. Thankfully, drivers were not late that day. Day 3 – The worst day of the trip. And I mean it. It was supposed to be fun. It started late. We didn’t plan the trip—the agents did, without consulting us! They said they’d pick us up at 11:30 AM and take us to Elephant Beach. We had no clue about anything, so we agreed. But the driver didn’t come until 12:15. And when he did, he drove like a maniac, making us almost puke, and didn’t slow down until a shouting match. We reached the ferry point around 12:40 and arrived at Elephant Beach at 1:45 PM—only to find that the beach closes at 3 PM. Seriously? There goes everything. We did paragliding and the submarine ride, but nothing else. No other rides, no complimentary snorkeling—nothing. Kids were super upset. We couldn’t enjoy either. We came back to the main island around 4 PM and grabbed something to eat. It was dark when we called the taxi. The driver said he’d be there in 15 mins. We planned accordingly. After 30 mins, we were still standing in the middle of nowhere, surrounded by barking dogs, and no driver! And even when he came, he parked 200m away and didn’t bother bringing the car closer, saying he couldn’t—while everyone else was doing it. And again, he was nonstop on the phone. Surrounded by dogs, we were scared. When a dog yelped at my dad, I lost it. What if it had bitten someone? Who would take responsibility? So I called Naseema and demanded an answer. We arrived at the hotel around 6, and believe me, until 8 PM, I was on calls with these coordinators, talking to 3–4 parties on a con-call, with everyone blaming each other. I asked for compensation for missing out on Elephant Island. It wasn’t our fault we were late. The coordinator didn’t even remember that we were there a day earlier and blamed us for coming late. I mean—seriously? A lot happened that day, and I spent the entire evening on phone calls instead of enjoying a relaxed evening with my husband and kids. The last call I had with Riya was when I asked for our ferry rides to be upgraded. We had two more ferries to take—Havelock to Neil and Neil to Port Blair. Riya brought another person onto the call again to talk to me. She really cannot handle difficult situations. She kept bringing different people in to take the blame. More to continue. with most important details.

Long review with all details- multiple reviews (this is 1st) So, we had a trip recently to the Andamans through Abhac Group, and I would like to state beforehand that we came back a week ago. I’ve taken time to think things through, get my mind around the situations that arose there, and finally, with a cool mind, I am writing this review. After reading it and getting well informed, you can decide whether to book a trip. To start with, my point of contact was Riya. I think she is polite and a decent person. However, she doesn’t know how to deal with a difficult situation. I come with 16 years of handling clients in corporate, and I can easily sense when someone doesn’t know how to handle pressure. She was never directly rude, but well—read on, and you’ll see what happened. I booked our trip (for 8 people) more than a month in advance. There were some issues internally on our side, and I would say Riya handled those well. So, that was a positive part. However, she expected we wouldn’t negotiate. I mean, come on—who doesn’t negotiate? Everyone does. I’m sure even these people at Abhac Group negotiate with their counterparts… so why wouldn’t we! You’ll see why I’m bringing up the point of negotiation here. Day 0 – No proactive communication about who would receive us at the airport, etc. I had to call, remind, and only then got the contact of the local agent in the Andamans. They’re a company called Beyond Oceans. Day 1 – We arrived in the Andamans. Stunning place, by the way—a must visit. We had to wait for about 15 minutes for our taxis (though the driver was well aware of our arrival). What I found intriguing was that we had two taxis among the 8 of us, and both taxi numbers were the same… never happened before. We reached our hotel around 11 AM. Nice hotel, 4-star, Sand Haven, close to the airport. Very nice food. Highly recommended if you don’t care for a swimming pool. Before arriving in the Andamans, I had asked Riya when the tour would start since we had been up since 1 AM and wanted rest—especially with kids and parents. We were told the tour would start at 5 PM, so we had planned accordingly. But upon arrival, we were told to be ready by 2:15 PM because we had to go to the Cellular Jail. Fine, we did it. We were out of the hotel at 2:15 sharp. No cabs. We called and waited—cabs arrived after almost 20 minutes. I mean, come on—we could have rested. We were exhausted. We visited the jail. The taxi drivers were epically rude, but we ignored it. Then from the jail, we went to a sunset point. One of the drivers was nonstop on the phone. The roads are bad—curvy and wavy—and the driver was focused more on his phone than on driving. We had to ask him again and again to focus on the road and not text/call while driving. But did he listen? Nope. Later that evening, I complained to the coordinator, Naseema from Beyond Oceans, and she promised to take action. And what action was taken? None. No improvement at all. On our way to the sunset point, my two small kids (under 10) fell asleep in the car. Of course, they were tired. And the driver turned off the AC in the middle of the jungle and rolled down the windows, saying AC was not allowed. I mean, every time we’d gotten into the car during the trip, the car was super cold. While they waited, these drivers always kept the AC running. But not for us—it would be a mileage problem. Seriously? In just 20 minutes of waiting, both my kids had big mosquito bites all over their hands and legs. It was awful.

Horrible agency to her your travel booked. We booked a family trip to Andaman and we had a terrible experience. Bad hotels booked, service was low standard, their agents in local cities were horrible, no etiquettes of talking even to ladies, had to wait for cabs in heat for almost 30 mins each, drivers will never reach on time and then drive dangerously to make up for time. The team esp juniors has no sense of talking to customers. Gave us cheap births in ferries without telling that there is an option to upgrade. Was charging us 1000 rs per ticket when upgrade cost was only 200 rs per ticket. When we asked for receipt, we were denied. So please be very careful while using their services.

Very helpful travel company....

Worst experience