Kiomoi

Overall, our trip to Shillong, Meghalaya, was delightful. We didn't encounter any issues with the package; sightseeing and travel arrangements went smoothly. Phibha Villa exceeded our expectations – the staff, rooms, and everything were superb, deserving a 10/10 rating.

One minor concern arose when the driver collected parking fees from us. Although we had confirmed that the package included parking expenses, we chose not to create any disturbance during our stay and paid the fees. Am mentioning this to ensure it's noted, hoping to prevent a similar situation for future travelers.

While the driver was friendly and competent, we wished he had provided more information about the places we were set to visit. As a driver, being aware of potential traffic issues and advising us on the next day's itinerary would have been helpful. Given that we are tourists unfamiliar with the local dynamics, his guidance on travel times and distances would have been valuable. A detailed itinerary specifying the time each place might take to visit would have been beneficial. Despite these considerations, we thoroughly enjoyed the places we did manage to visit.

Booked through Kiomoi Travels. Very unprofessional planning, un-friendly attitude. No proper guidance. Once booked, you are trapped. More commercial in their approach. Trip planning is to their advantage. A costly affair. I would not recommend anyone to approach Kiomoi.

OVERALL THE TRIP WAS VERY NICE BUT AS A TOUR TRAVELS COMPANY THEY ARE VERY UNPROFESSIONAL. THEY HAVE LOTS OF ISSUES IN MIS- COMMUNICATION. THEY WONT COMMUNICATE FROM THERE SIDE ONES YOU BOOK THE PACKAGE. AFTER BOOKING IS MADE THEY WILL JUST CALL FOR PAYMENTS, THAT'S IT. I WAS VERY UNHAPPY WITH THERE CUSTOMER SERVICE UNIT. THE DRIVER NAME GAGAN BHAYIA OF SIKKIM WAS THE BEST OF A KIND DRIVER VERY HELPFUL.
IF ANY ONE HAS SOME IDEAS ABOUT THE PLACE BETTER PLAN IT YOURSELF. IF YOU ARE HERE FOR CUSTOMER SERVICE THEN I WONT RECOMMEND YOU TO BOOK YOUR PACKAGE FROM KIOMOI.

In October 1st week we went to Uttrakhand. Our trip was vary well arrenged.The driver Ashok was very good. Enjoyed the tour. Will use your services again.
Thank you

It was very nice travel Agency due to last trip arrange by kiomoi for Nainital, very lowest prices charged for all accommodation and others activities. It was good experience with Kiomoi. This trip memorialab for all times. Thanks Kiomoi....

It was a great time travelling through kiomoi IHR Travels, Services was great, good time management and I think one will never regret after buying any package from kiomoi or after experiencing all its services and I prefer all 5 star ratings to kiomoi, you all should must experience kiomoi services n packages..

I have booked my 4 Day Goa Trip with Kiomoi Travels, they have booked my hotel flight and cab in a single day, I crossed check price online by other sites as well but other were giving me same thing in higher price.

I am thankful to kiomoi team for wonderful trip.

1. Initial Bus capacity booked for our group was very small in relation to our group size. Only after arguing with the Kiomoi representative on the evening of landing at the destination, our bus was changed the next day morning to accommodate us and our luggage. I was requesting for the bus photos from the very 1st day only to avoid this kind of situation, but there was no response from Kiomoi in this regard.
2. Our trip voucher had mentioned inclusion of Welcome Drink at all our stays; but it was not provided even once during the trip.
3. Our trip voucher had mentioned the inclusion of parking charges at all the destinations; but we had to pay for this everywhere.
4. We had changed the hotel at Kaziranga which would be more accessible to the Safari entry points and had opted for a lower category homestay; The Kiomoi agent had promised to revert with the difference in tariff, but there was no further information in this regard.

We went to madurai, Rameshwaram and Kanyakumari for a family trip. It went as per plan. There was suport from Rahul pandey and Laxmi from Kiomoi travels throughout the trip. Only small problem was it was difficult to communicate with the driver who knew only Tamil.

Not recommended at all, kiomoi cannot stand on what they say at all. If you don't want to ruin your holidays, go for any other travel agency.
I made a booking through kiomoi and they could not stand on the basic things they stated in the documents they sent.
Later when i asked them about the things they aren't standing on, they said that it was a technical glitch that they "never noticed" and now when i am already at the destination, i'll have to "manage".
You talk with a person from their side about any issue and the next person you are talking to will say something completely different, these people themselves were not clear about the package they are offering.
You'll see the difference in their attitude before and after you've paid and even after all this mess they made with my trip, they still used a very negative tone and loud voice while talking to me when i complaint.
Overall their services were awful and I'm not at all recommending this agency for any of the trip you're planning.

First thing first. I would like to thank Kiomoi for making my trip to Arunachal so amazing. I got to know about Kiomoi via some online travel marketplace. Soon I was contacted by one of Kiomoi's representative (Nitin) who was knowledgeable to advise places to visit and soon planned the tour for me. I was okay with the cost (which I must say was very competitive) and agreed to go ahead with the bookings. I was soon contacted by the operations team who booked the hotels and sent me the booking vouchers. I was initially worried and followed up a bit. Surendra from operations team was always very courteous. During my trip Laxmi from operations was my SPOC. Any problem (there was only one) was addressed immediately by Laxmi who made sure that my trip was not hampered. All the hotels were good. The car was very comfortable and our assigned driver(Brahma) knew all the routes very well.
Thank you Nitin, Surendra, Laxmi and the other memebers of the Kiomoi team. Will highly recommend Kiomoi and will come back for more. Cheers.

This is the most horribly organized trip ever. No contact from drivers, no one picks calls, no one intimates the plan or timing. They keep shifting drivers and cars in the middle of the road.
The hotels suggested for North East don't even have proper hot water facilities.
If permit is not allowed in heavy snowfall areas, they don't have any other plans for the day! Why should we sit in the hotel for paying so much money?

It was 5 days trip, the team in koimoi ensured to arrange comfortable travel and stay. Mr. Surrender and Mr Suman were the contact persons during the trip they ensured to stay in contact on phone ensurin safe stay and they make sure to arrange as per the requirement be it food, place with beautiful views. Our cab driver Raju chetri was very helpful in guidin us and made our trip wonderful. Overall thumbs up for the customer service.
Only thing to note is if you plan shopping in meghalaya n gauwhati avoid sunday as most if the stalls are closed.. Dat was a disappointment for us.
Thank you team.looking forward for our upcoming North East trips.

Itenary planned for the days was poor unable to reach the places mentioned in itenary as the distance was far from place to place. Need better planning.

The hotels were good .. the driver was so friendly.. and so thank you for making my trip worth it

We were a couple who planned our anniversary tour in October through "Kiomoi" for Sikkim and Darjeeling...
We selected this tour operator because he offered us the best quote with good itinerary.
We had planned our tour twenty days ago and we were made to pay 70 percent of the booking amounts initially before our travel.

We reached the Bagdogra airport and we were escorted to our hotel in Gangtok and than the NIGHTMARE started.

I had my sightseeing on day one and I was surprised when no driver turned up... Post following up with the tour coordinator I came to know that the driver wasn't available and so we couldn't do the sightseeing and whole day we sat idle and felt helpless. Next day, post many followups I finally got the driver details who was aligned for our sightseeing and to my surprise I wasn't given the permit to Nathula pass which was the main tourist attraction in Gangtok.

Third day the same story continued. No car available and no driver updates from tour coordinator. I finally arranged the driver myself and asked the operation manager at Kiomoi.com to pay the amount to the driver so that finally my tour progresses. The tour coordinator Mr. Anmol at Gangtok was totally inexperienced, arrogant and irresponsible. We again and again highlighted the issue to the operation manager at "Kiomoi" Mr. Surendra kumar Sharma but he too was clueless and hardly had knowledge about my itinerary and was continuously making goofups and was making alterations in my itineraries. Nothing went as planned prior.

The same story continued at Darjeeling... No driver aligned fr my tour to tiger hill which was at Four am..Till midnight am following up with Mr. Surendra for my driver details. I realized that it would have been better if i myself would have planned the tour rather than going through kiomoi as all the followups and all the coordination was done by me.

In addition to it, I was threatened by Mr. Biswas (tour coordinator at Darjeeling) that amidst the roads (in ghats) the driver would leave us midway, the reason being We were transferring the last five percent payment through net banking rather than cash. He threatened us that the transaction should be only in form of cash. A worst travel experience ever!!!!
I am a frequent traveler and I have traveled so often and so wide all over the world.. Putting all my bad experiences together of past 15 years, kiomoi bad experiences surpasses them all in one trip.

So guys if you are planning your tour or holidays with Kiomoi plz do be careful.

Average services
Choice of hotels average
Can improve a lot on services when it comes to guiding the travellers with timely information, accomodating certain emergencies etc
Nothing great to talk about.

It was nice trip arranged by the kiomoi of shilong and cheerapunji.we were total 8 people on the trip and all enjoyed very much.thanks

They said that they are North East tours specialist. However we had booked only for Darjeeling and Gangtok 5 Nights tour from Kiomoi. we were really amazed with hotels they chose for us in both locations With great views. Our whole time journeymate our taxi and its driver were so nice (Served as our guide as well). Thanks to surendra who was always in touch during our trip which showed their passion for customer delight. We will definitely book our next journey to seven sisters states from Kiomoi in our next trip...

It was a pleasant experience travelling with the facilities booked via kiomoi. The Hotels were good and there was no hassles with accomodation and travel. The driver was also perfect.

We booked a trip through Kiomoi to Meghalaya Arunachal Pradesh. travel arrangements were good, the driver was very nice and knowledgeable, they booked us with a homestay in Tawang and in Cherapunjee initially we were afraid but finally, when we reached there homeowner was very good, Kiomoi has arranged ILP online, but suggest you take print outs of eILP while travelling to Arunachal, my special thanks to Rajat who always in touch with us and helped us for this travel plan.

Recently we went on a lovely trip to Darjeeling, Pelling and Gangtok. The trip was very well organized by kiomoi , we had a gala time the package was well made and the cars/drivers were good and right on time, the hotels were good. Thanks to kiomo

The experience with KIOMOI was really excelent. The memories i made were really everlasting.
Starting from the cab driver, he was a gentleman with a very good knowledge of the local area. Even i got a free of cost upgrade for my Vehicle from a Wagon-R to a Swift Dezire.
The hotel Properties were great, with a very helpful and kind working Staff.
Totally the whole tour was perfect, and i would personally recommend my Family as well as my whole Friend Circle to opt. services of KIOMOI.

i Again thanks KIOMOI for the wonderful Experience.

We had a very bad experience right from the start of our tour to NJp to Gangtok lachen laung and Darjeeling via Kalimpong as far as I Vehicle arrangements and Hotel rooms are concerned. Vehicles were in very shabby condition emitting bad of our/smell. I had already informed that we the Senior citizens are touring. Mr.Surendra Sharma of Noida arranged our package.

We booked a complete tour. Before we reached Guwahati a landslide had caused road closures. Kiomoi knew about it but didn't inform us neither Change the itinerary. As a result we got no site seeing this entire trip. The driver didn't know where most places were as he was not briefed.
Due to elections, the hotel in bomdila informed kiomoi to tell us to check in late. This too was not done. We had to wait in the reception till 4 pm for our room. Inspite of breakfast inclusion we were only given bread and butter. But the car was a good one and hotels were decent.

I am 69.
We have traveled widely in our country as well as abroad.
The sensitivity of our tour operator M/s Kiomoi is the poorest I have ever experienced.
When we informed Kiomoi that the driver was drunk and it would be unsafe on ghat roads,the reply was” most of the drivers drink “.
When we were stranded on a ghat road due to brake failure ( the same driver and the heavily smoking vehicle),we were helplessly calling Kiomoi for some alternative arrangement, the response was very very poor and saddening.
FROM THE BOTTOM OF MY HEART I WILL NOT RECOMMEND KIOMOI TO ANY OF MY FRIENDS.
I understand accidents happen and vehicles fail.
But that is when we need support and encouragement of the so called TOUR OPERATOR.
Precisely that was missing totally in our case.

We ( four of our families, all senior citizens) booked a trip through Kiomoi to Arunachal Pradesh. Our experience is very bad with them. They do not respond even for small queries before start of the trip. Ex. one week was taken by them for correcting a typing mistake in the itinerary given by them. ILP was given in the last minute and they are not bothered whether we have a take a print of it and how many copies. During the tour, they arranged a bus which met with accident due to rash driving by the driver. Another bus was arranged but the driver came after fully drinking alcohol and the bus condition was so pathetic, giving full of smoke ( no one can sit in it and travel) and it failed on the way in the middle of the ghat road. No one (either Kiomoi or the transport contractor) bothered about alternate arrangements for us and we begged the other vehicle drivers going in that way for help. In the total tour, we did not visit even 30% of the places which are listed by Kiomoi. The tour is full of tensions and worries, instead of enjoying it, after spending so much of amount. I suggest, never never use this tour operator.

The transport arranged from Siliguri to Darjeeling left us on the main street from where we had to walk for around 1km.
When we reached the hotel after a long climb up, the manager said it's not the right hotel and you have to go climb down.
We went to another hotel and again they said the same thing!
So we had to again climb up the former hotel since there was a "confusion". The only reason we did the bookings beforehand is to avoid the hassle and enjoy your vacation. That was ruined anyway, cause this wasted around 1.5h of our time and not to mention the long walks.

Now, though we had paid for deluxe rooms, we didn't get one because they didn't have any deluxe room available cause obviously the travel agency hadn't booked the rooms beforehand.
So we got a standard room (read as servant's quarter) with absolutely no view though we were almost on top, basically poor ventilation as well.
Upon asking the travel agent, he had the audacity to say it's the commute is a common problem in Darjeeling and the rooms are generally of this size.

I am writing this review after one hour of check in to the hotel

Very good service with care... Transport facilities are very good... Very humble people... Fantastic nature

Thanks for the wonderful arrangement for the entire trip

I had a wonderful time during the trip. Arrangements were well made and driver was friendly. We got full value for the buck we spend.

Last year, me and my friends booked a 5-days Northeast trip and thanks to the Kiomoi people, we had a great time. Everything from hotels to travel and sightseeing, all was well planned for us. Highly recommended. Will travel again with Kiomoi soon. :)

I had an itinerary planned by Kiomoi to Gokarna and it was really great. This was the second trip that I got planned from them. We were put up at a cafe on Om Beach from where the rest of the beaches were at a walking distance or a trek away. I absolutely loved the whole trip.

We had booked Meghalaya and Assam Vacation through this agency in December 2018. The service provided was pathetic. They never took initiative for any thing. Thankfully the driver booked was good, we used to coordinate with the driver daily about the itinerary. We had specially include a site in the itinerary and had given special instructions to Ms. Aarti that the site should be covered in our trip. Driver had no clue where it was was situated so we called the agency, Ms. Laxmi started coordinating and told us she will call us with location the next day. On second last day of the trip we called her again and the answer she gave was even more disappointing. She said she had contacted the Guwahati agency and she taught that they must have guided the driver.

In short they only called when the tour amount was due for payment and never did any of the job they were supposed to do and hence we wasted much time arguing with the agency...

It was a nice tour with very good Driver . You should ask the drivers to be fast and also should switch on the A/C.. Hotels were quite good.

Very nice trip organised by them plz keep it up .thanks and regards to laxmi and anmol

Quick and timely response by the team. Accommodation were decent and good. Budgetory travel. Thank u Kioemi for the wonderful trip...

It was good experience with Kiomoi
One thing kindly note never believe on oral confirmation
Everything should be in writing otherwise extra charges will be born by us

Rajesh

My first sentence to whole staff of KIOMOI is GOD BLESS YOU . KEEP IT UP .

WE WANTED TO VISIT MEENAKSHI TEMPLE AND RAMESHWARAM. VERY WELL ORGANIZED TOUR .
HOTELS WERE VERY GOOD ESPECIALLY AT MADURAI. CAR DRIVER EXCELLENT . HASSLE FREE TRAVEL . WE LOVED SOUTH INDIAN DISHES . THANKS TO THE DRIVER . IT IS VERY DIFFICULT TO EXPLAIN IN SHORT .
TRY KIOMOI TOUR PLANNING ,I AM SURE YOU WILL NOT BE DISAPPOINTED.
OUR FINAL DESTINATION AT RAMESHWARAM WAS MORE THAN SATISFACTORY .

Very good driver as well as guide. Knows his way around, and service of Kiomoi is excellent.

Everything went fine till the last day. We did not appreciate the change in car and driver for the last day and the refusal to show us around Ahmedabad. The hotel on the last day at Ahmedabad was also bad. We were not given any opportunity for shipping which the ladies felt let down.

A.C not working in the car with hot weather and
Wasted too much of time in arguing

It was a nice trip and would not have been possible without help of kiomoi.com. kiomoi has provided guidance in travelling, fooding and lodging everything. It makes are trip comfortable and hasslefree. Looking forward to more trips through kiomoi.com.

Not satisfied. Horrible stay. Took advantage of a person dropping out! Only good thing was they gave a amazing driver.

Had a nice stay at Woodberry hotel and the food was delicious.Only problem was with the lift.Most of the time, it was not working.Otherwise everything was good. Thanks.

Excellent Holiday package from Kiomoi. We enjoyed our holidays. Thanks to entire team who have made customized package and we really enjoyed holidays

There was a great trip.am very happy about cherpoonji hotel and sightseeing.driver cum guide is very helpful and friendly.I suggest my freind to go their.

Madam timely guidence excellent that is round the clock and driver mr atul did a great job

The tour was full of breathtaking scenes of nature but also faced breathtaking suprise charges.Many charges were kinda hidden as we as tourists were not informed about the heavy charges at sonmarg,gulmarg and other places.It costed more than 8000 everywhere. Even the hotel at patnitop was excellent(hotel patnitop heights) but the other hotel were bit clumsy comparatively.Overall it was good but not excellent as expected. Just the unexpected charges blew our mind otherwise it was a beautiful trip. Thank you.

Recently we went on a lovely trip to Darjeeling, pelling and Gangtok. The trip was very well organized by kiomoi , we had a gala time the package was well made and the cars/drivers were good and right on time, the hotels were good. Thanks to kiomo

Sir i m very happy to visit my booking place with the help of kiomoi. Com.Driver gajendra is very helpfull and high experience person. He has Great knowledge about all places. At last I want to say about my uttarkhand trip is very nice. No doubt at all.

Excellent services , comfortable hotel selection, we'll look out to you for the next trip we plan✌️

Everything was well planned. Mr. Shubham organised the trip for us. It was from 16-22nd April covering Darjeeling-Pelling-Gangtok.
All the drivers knew the route and were polite.
The hotels:
Mystic Rodhi(Darjeeling)'s room gave us a beautiful view of the surrounding mountains and it was away from all the noise.

Daizzo de Regency(Pelling) also offered us great view of the mountains.
Although it doesn't have wifi and the food was pretty mediocre.

Golden Crest(Gangtok) was also fabulous. It was a joy to stay there.

Kiomoi was affordable and everything was well planned by them.

It was great....we had good accommodation and Awesome driver and great experience.

I appreciate Kiomoi .com that Trip was Good ,Transport provided is very Good . Driver was very cooperative and sincere, driving is also very smooth (Mr. Pranab Das- Driver). Room provided at Shillong was very Good and Room provided at Guwahati is Good.

A.Vishwanatham
Hyderabad

Our 7 day trip to Arunachal Pradesh was planned very well and went very smooth without any problems. Thanks to kiomoi.

I am extremely happy in giving my feedback of our excellent Gujarat tour through Kiomoi.com. The itinerary of the tour was nicely planned and implemented. The vehicle provided was better than the promised one. Driver was very good and cooperative. Our stay in Hotels at various places was very comfortable. Wherever, they were finding the opportunity, they were upgrading our hotels/ rooms. I would like to specifically mention the name of one person Mr. Surendra Kumar of Kiomoi.com. His one sentence " Sir if you have any problem during the tour, please don't hesitate to call me even during midnight/odd times", gave us lot of confidence. At all the places, he was himself calling me time to time to ensure that our tour goes on pleasantly and problem free. Such persons are really assets for any organization. Thanks and God bless you Surendra. Thanks Kiomoi.com for making our Gujarat tour one of the best experiences of life. With best wishes, Dr. Prof. K. C. Varshney

Full satisfaction on your driver.thaks to you.on tha trip.

Interaction with the agent was seamless over phone and email. My desired hotels were booked and the cab arranged in Guwahati was nice. The car was in good shape and driver was well mannered. Overall, the experience was good!

The management is good over all, hotel included in package is average it can be much better( heater is not included and geyser was working very slow). They will cover all the places with individual cab. Please include trekking if going to McLeod Ganj otherwise you can finish visiting places in dharmshala in one day, the trekking was the best experience. Sunrise and sunset view was magnificent. Over all they planned the thing perfectly

1. Pleasant trip and had so much fun
2. Mesmerizing hotels with good window views
3. Very friendly guide as our driver
4. Very friendly Travel Agents
5. Met many new people and became friends with them
Overall, we will keep this trip as a good memory and all thanks to our travel agents, Tripcrafters, and Kiomoi for arranging such good facilities......

Very pleased with how Kiomoi dealt with it all. They compiled the itinerary and made adjustments as requested. I had a very pleasurable trip. When an emergency arose help was there and they dealt with it. I would recommend their services without hesitation.

really enjoyed the Shillong - Dawki trip with my family. A big and hearty thanks to Team Kiomoi for arranging the trip at such a short notice. Almost all our requests were accomodated. Both the Home Stays were great and so was the driver. He was patient and supportive.

Will definitely recommend Kiomoi to friends and colleagues for future trips.

Thanks a Lot!

Arijit Agasty

The trip was arranged properly with some shortcomings, like some places n activities were not mentioned in the itinerary. Driver was good. Overall it was a good trip.
Thank u

It was a pleasant experience travelling with the facilities booked via kiomoi. The Hotels were good and there was no hassles with accomodation and travel. The driver was also good.