DREAMS YATRI (OPC) PRIVATE LIMITED

I had good experience with Dreams Yatri Key for Leh Ladakh tour last week, hotel was good, food was good, cab driver behaviour was good, overall experience was good. Thank you Priyanka Thakur for arranging this wonderful tour.

Hi this is Vinoth me and my dad love to travel a lot he was travelling many places for past 34 years and I was travelling for past 10 years. We are from Chennai TN and we love to visit places in North. So Feb 2024 we have planned to travel Kashmir the place which we choose is a heaven but travel agent we chosen was so horrible. If I need to rate the service of Vikram and amith I will give them 0. First of all mr.amith should have a humanity in arranging things and safeguarding customers. We around 44 members booked with dream yatri for 7 days plan. He charged us 13800 for a person and we paid half the amount before reaching Kashmir. Also before our journey start I spoke to him and he confirmed all the plan was perfect everything is booked perfectly. But the worst part is vikranth and Amit are relatives vikranth will get money from us and amith will act as an agent and book hotels and travels in Kashmir. From day 1 to day 7 i have to speak to them about the plan booking and everything they just spoiled our complete tour. In the group we had 25 members who all are above 60 years without considering the difficulties of senior citizens he haven't booked hotels properly. In 2 places we were waiting for 3-4 hrs for checking bcz at that time only these guys are searching for hotels. Before travel he said money is secondary but once we reached Kashmir his only motto is to collect money and carry on with his other stuff. Another point vikranth collected 47K for e-rickshaw for vaishnavi Devi temple which is in katra but haven't booked it till now our money haven't refund. During the vaishnavi temple visit he said us to get ready by 5:30 am and I call amith for pickup those guys arranged auto by 6:30 am once we reach the base point of temple they said we were late so the booking done for erickshaw can't be used. But till now he haven't sent us the receipt for booking erickshaw. Mr.vikranth if you are so genuine kindly post the erickshaw receipt over here publicly. For this I have hold 50K of final payment, only thing I asked receipt but haven't sent till now.
During final 2 day of travel these guys have a another plan to collect that 50K, driver turned of the bus all 44 members are in the bus vikranth call and said if you send 50K only we will start the bus or else as per the policy we are cancelling your trip service. What a bad attitude guy he his. He doesn't think we have 25+ senior citizens and 7 children's just cutting our calls. I wonder how a person can be like this. We went there to enjoy but haven't achieved it bcz daily morning and night I have to beg to him about the bookings and arrangements then finally I paid 50K bus started and till now there is no response on that erickshaw booking also they have looted 4 tickets in gondola ride which is complimentary for kids.
My suggestion is don't belive the reviews on the internet blindly try 3-4 booking agencies better go with authorised agents. I had my friend in Kashmir i don't to give him trouble for arrangements that's why booked everything with vikranth but he made the trip exp so worse.
He is in politics and posting videos about country's developments, I just wonder how this kindly of person can solve the public cause and how he can be a good person to serve people, when he can't able to takecare of 44 members who believed and came from southern part of India without knowing the place language. Don't misslead people who belive you and please have courtesy on the old age people's.
I was waiting for 1 month for the refund but till now I haven't so I just want to tell u guys what happened to me should not happen to any in future. Even I don't care I get my money back or not but humanity failed during this travel.
And for sure Kashmir the best place to visit and we will cherish the beauty of nature but plz go by booking good agents. And mr.vikranth I will post a video next with all the proof thanks.