Aziz Travelland Lanka Tours

What's Good: Trip was ok, except 1 place accommodation was OK.
What's Not Good: Transportation and communication

What's Not Good: Club House bentota in bentota centralized ac not working properly n no fans in most rooms very hot property is beautiful but rooms pathetic

What's Good: Trip to Sri lanka 6d/5n was very satisfying considering the packed itinerary which we designed & offered Aziz Travelland tours. Mohammed Shali, offered best rate for the trip in comparison to others. Hotels/Resorts were selected by us & he made the reservations without asking any advance. We paid in part on airport pick up &final payment done in last day stay at Colombo. They are therefore reliable & trustworthy. They provided Sedan Toyota AC car for two of us customised trip.Driver Viraj was friendly, conversation in English was ready to click our photos too. well informed about places of visits like tooth relic temples, Ashok Vatika, sigiriya rock Kandy botanical gardens, lake boating rides, beach cruise, Village safari was exclusive, Enjoyed bullock cart ride & local village food.
What's Not Good: Resort in nuwaraya eliya was difficult to locate also the same happened in galle, took away maximum time.however once we settled the resorts hospitality was perfect.

What's Good: Chauffer, Mr Prem was a true gentleman, polite and had good sense of understanding things. He understood our situation really well and was cooperative through out the trip.

Hotels provided to us were good except the 1st day where they changed the hotel at the last moment
What's Not Good: *Feedback for Mr. Shali:*

We experienced several issues with the itinerary planned by Mr. Shali. The daily travel time was excessive, often taking 3-4 hours, and on two occasions, we arrived at our hotel as late as 12 AM. Furthermore, Mr. Shali failed to provide adequate follow-up support throughout our trip.

Additionally, we encountered difficulties with the payment process due to incorrect account details provided by Mr. Shali. This resulted in our payment being stuck, and we had to make an additional payment to resolve the issue.

*Feedback for Mr. N Hammad Ashroff:*

Unfortunately, our interactions with Mr. Ashroff were unsatisfactory. We found his communication style to be arrogant and loud, and he seemed uninterested in addressing our concerns. When we brought the issue of incorrect account details to his attention, he was unwilling to acknowledge the mistake.

Moreover, both Mr. Shali and Mr. Ashroff threatened to cancel our trip if the payment was not credited, despite being aware that the issue was due to their error. We were forced to make an additional payment to avoid any disruptions to our trip.

My wife and I had a traumatic experience with Aziz Travelland Lanka tours, particularly with Mr. Mohammad Ashroff's aggressive behavior. His loud and intimidating demeanor reduced my wife to tears on multiple occasions, leaving us feeling vulnerable and unsupported in a foreign country.

Unfortunately, our experience suggests that Aziz Travelland Lanka tours prioritizes profits over customer satisfaction, particularly after restarting their services post-Covid. With numerous alternative agencies available, I strongly advise against choosing this company.

While we were fortunate to return to India safely, I fear that others may not be as lucky. I urge you to exercise caution and consider more reputable options to avoid similar distressing experiences.

What's Good: Driver cum Tour guide was super friendly and a good person

Good guide cum driver with good hotel to stay and itinerary are very good..After full day tour nice place to stay( good hotel ) with good view hotel

Mr Shameem very good guide and driver handling customers appreciable. Aziz team excellent service. Planning again next trip..looking forward for their feedback on my query

These people took are of 2 of us throughout our tour of 6 days and 5 nights. Had to reschedule our tour at the last minute and they willingly did so at no extra cost. One person from the office came to meet us at the hotel personally and took care of everything. Only negative was the driver assigned to us, very rough driver and car AC broke-down often. Will be back to see more of Sri Lanka soon, yes.

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Me and my family were fully satisfied with the tour n had a great time..our guide/ driver, Mr. Mahinde was fantastic...

Great service providers. Very cooperative and helpful staff. Amazing excursion options and very easy to deal with. It was alot of fun in Sri Lanka thanks to Aziz Travelland

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Mr Shali provided a van for one day outing. 3rd class vehicle and very bad driver which almost ruined our outing. False and Fake promises on itinerary.. Substandard/Third class vehicle.. Arrogant driver who doesn't inform you beforehand about outing places and very poor in driving skills. Never helping on any issues. Mr Shali disappointed us big time.

On our request Mr.Mohanad Shali arranged 12 nights and 13 days tour around SriLanka by a chauffeur driven car. Driver Premaratna is very good driver who speaks fairly good english. Shali had arranged our stay at very good locations with good view from the hotel. Overall arrangement was excellent and value for money. Driver was at our disposal 24 hours.
We certainly give full marks to Aziz travels who make excellent arrangement. We would certainly recommend to our friends and relatives to take services of Aziz travels.
Thank you
Subvaraya Bhaskar

Comfortable car with excellent Dvr. He was new to the places. The hotel room provided was substandard.

wonderful tour guide and itinerary! We have a good time in Sri Lanka. Cheers!

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