COMPANY MISSION
World Journey360 is committed to providing our clients with exceptional service a complete end to end booking solution covering all aspects of your travel needs tailored in house at an affordable prize with pro-active customer service.
COMPANY VISION
To be leaders of multi-national travel management in the region and our clients' best partner, always providing the best possible product, with the highest quality of services, and demonstrating faithfully our commitment towards social and environmental responsibility.
INTRODUCTION
For 05 years World Journey360 h ... read more
COMPANY MISSION
World Journey360 is committed to providing our clients with exceptional service a complete end to end booking solution covering all aspects of your travel needs tailored in house at an affordable prize with pro-active customer service.
COMPANY VISION
To be leaders of multi-national travel management in the region and our clients' best partner, always providing the best possible product, with the highest quality of services, and demonstrating faithfully our commitment towards social and environmental responsibility.
INTRODUCTION
For 05 years World Journey360 has been providing an unrivalled full spectrum of business and leisure travel services that our satisfied customers will certainly attest to. We pride ourselves in offering world class service in the regions we operate. Our well experienced consultants offer clients with most economical, practical and convenient travel solutions.
World Journey360 was incorporated on 13th May 2018 and has received numerous awards and recognitions since date. We have established a reputation in the industry for having strong and long lasting relationships with both our suppliers and clients.
.GLOBAL PRESENCE
World Journey360 is a worldwide travel management company owned and managed internationally by local entrepreneurs. More than 80 market leading enterprises across the globe, And this is growing: We continually work at expanding and improving the quality of the partners in the network. Their Partners possess a deep commitment to customer service and travel management services that begin with a hands-on approach delivered by experienced agents and an accessible management team.
This partnership network is organised into four regions: Singapore ,Vietnam, Egypt,
Turkey, Sri lanka, Thailand and managed by an experienced board of directors, Consultants And Alone With Complete Team
Our strategy is to offer high quality local service backed by a strong global network. We believe you will find us to be a supportive and dedicated partner in your business travel endeavours in this ever-expanding market.
OUR PARTNERS
We continually expand our presence by taking on new partners in strategically important markets. As a network, we also evaluate our presence in mature or expanding markets – Europe and the Far East being good examples of this. Where the size or complexity of the country, or the volume of travel demands, we will take on.
Multiple partners in a single country to satisfy client demand, ensuring we have the strongest possible network to support our clients.
MANAGEMENT EXPERIENCE
Our qualified Management team has Good experience.
Each member of the senior management will dedicate as much time as necessary to ensure that our clients are satisfied and a successful continuation of business is maintained. The backbone of our award winning service has been our multilingual,
knowledgeable, well-travelled team of consultants. All of whom are well oriented in customer satisfaction and are trained and qualified in the fields that they excel in.
All staff has spent several Time working within a business travel or airline reservation/ticketing environment. On-going training and orientation is a key objective to ensuring the excellent level of service is maintained year in year out.
CUSTOMER ORIENTATION
Although we have grown in all aspects of our operations our motto of “customer satisfaction first” ensures that our customers are given the best-personalized and unparalleled professional service
MARKETING & COMMUNICATION
At World Journey360 , we believe that keeping our clients informed, is critical to sales growth.
Most travel is planned but spontaneous travel is often triggered by good communication.
We are a strong user of electronic communication for its speed and simplicity.
Our extensive database allows us to talk to thousands of travelers on regular basis through e-shots, special offers and various other means of digital media. We have dedicated personnel just for this function. We have regular advertising in local newspapers, trade magazines both locally and internationally. We also advertise on roadside billboards.
World Journey360 encourages interaction with its clients by hosting them at training sessions, cocktails, lunches and other social activities. We also partner with our suppliers to jointly host special events and advertising.
We have a dedicated team of staff who take care of the bidding for Tenders for various companies. Having successfully qualified for a lot of these tenders, we have grown our customer base to a considerable size in the past years.
Lastly our Customer feedback forms have proven to be a key source of sustaining our clients and growing our strengths in terms of service within this very competitive environment. Being in the service industry it is natural to have disappointments on certain services rendered by Agents, we make it of prime importance to get client feedback and immediately work on resolving the matter and try to better ourselves for the future. We encourage our clients to give us candid feedback.
TRAVEL – CORPORATE AND LEISURE
Domestic and International ticketing
Trip planning which encompasses visa processing at a nominal fee and advice on other Immigration requirements.
Meet and Assist services provided upon request at reasonable charges Hotel bookings, both local and international
Ground transportation including airport transfers
OTHER SERVICES
Flying Doctors medical insurance and emergency medical evacuations Travel Insurance
Assistance with lost luggage
Assistance with frequent flyer programs
Organizing of Conferences and Team building events
Flight Schedules – we offer at least 3 options where applicable with best price and availability options.
Negotiations with various Airlines for better rates and upgrades depending on route and volume of business.
SAFARIS & TOURS
Tour and Holiday planning for both Inbound and Outbound travel for Individuals, Groups or Families.
Adventure packages / Private camping safaris
We can tailor make packages to suit your needs and interests; and to help you explore and experience the best
White water rafting, hot air ballooning, hand gliding, Horse trekking, Helicopter Adventure tours.
HOLIDAYS / LEISURE DIVISION
Whether it’s for Leisure Travel, International Holidays, Safari Packages, Incentive Programs, and Group Travel for both international and local destinations we have a strong team of experts in our Holidays Division, the Department is hands on with producing innovative packages; all-inclusive products as well as compiling tailor made options to accommodate client’s needs.
INCENTIVES, CORPORATE DEALS & AIRLINE NEGOTIATIONS
Having worked with Multinational Companies and several airlines, Travelshoppe has been able to negotiate with supplier’s incentives, corporate deals and corporate frequent flyer programs which lead to savings for the organization in terms of pricing, excess baggage and many other added value products from the supplier.
24 HOUR EMERGENCY SUPPORT
For emergency travel requirements needed outside of standard office hours, CLIENT travelers will have access to a dedicated emergency service desk with a dedicated contact number and email. All services are provided by in-house experienced staff with access to the fare databases through VPN or online portal to make immediate reservations or amendments for your travelers. This service will be communicated through email to all travelers. Once e-tickets are issued, they are sent via email to all travelers. In cases of travel documents such as passports, it will be delivered right to the doorstep of the traveler either via courier or in-house dispatch team
INCENTIVES, CORPORATE DEALS & AIRLINE NEGOTIATIONS
Having worked with Multinational Companies and several airlines, Travelshoppe has been able to negotiate with supplier’s incentives, corporate deals and corporate frequent flyer programs which lead to savings for the organization in terms of pricing, excess baggage and many other added value products from the supplier.
24 HOUR EMERGENCY SUPPORT
For emergency travel requirements needed outside of standard office hours, CLIENT travelers will have access to a dedicated emergency service desk with a dedicated contact number and email. All services are provided by in-house experienced staff with access to the fare databases through VPN or online portal to make immediate reservations or amendments for your travelers. This service will be communicated through email to all travelers. Once e-tickets are issued, they are sent via email to all travelers. In cases of travel documents such as passports, it will be delivered right to the doorstep of the traveler either via courier or in-house dispatch team
DIGITAL MEDIA
We have a very active website (www.worldjourney360.com) updated and managed on regular basis by a team of experts. We encourage paperless information distribution and use electronic marketing, e-shots, newsletters distribution, and hard copy circulations only when absolutely necessary We are actively working on Facebook ,Instagram
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