My Travels Time

Thanks Mr. Ravi for writing us your review.
As you have mentioned that you have all the proof regarding our mistake, we kindly request you to please attach all those screenshots and evidence so that the customers and viewers can clearly understand who was actually at fault – the travel agent or the customer.

We have taken the exact amount which was agreed upon, and yes, there was a clear timeline for the payment, which was already informed to you – that the complete payment must be made 15 days before travel. However, as per our records, you made the full payment just 4–5 days before the travel date.
We were requesting you repeatedly to complete the payment on time because we had to pay the hotel in full in advance. If the payment wasn’t made, the hotel would have released the booking or charged extra for rebooking, which you were not ready to bear.

Regarding the visa amount – we have not taken double payment. In fact, you made the payment directly to our visa partner without our prior confirmation, whereas we had already cleared the payment to them from our side.
During the call, we had clearly informed you to submit the documents only and not make any payment directly. Also, the visa partner is not a third party – they are officially our visa partner, and all visas from Hyderabad are handled by them.

Also, at the time of boarding your flight, you had a serious argument in front of the IndiGo Airlines counter. For the first time, the IndiGo front desk staff called our company landline and complained that our customer is creating a scene at the airport.

Secondly, in Singapore, you also had a dispute with the cab driver. After the city tour, the driver asked you whether to drop you at the hotel or the city center, and on your request, he dropped you at the city center as it was lunchtime. He clearly mentioned that this was a shared transfer and no driver would come again to pick you up. But after having lunch, you insisted and argued heavily, and he even tried to file a complaint with the local authorities.

We would like to show all customers your evidence as well as ours, so they can judge themselves whether we did anything wrong, or whether you mentally harassed our team during your Singapore trip.
We provided the same hotel, same room category, same meal plan, and the same list of activities as finalized. Even after fixing the amount, at the time of payment, you wasted 2 full days again trying to negotiate the cost.

Moral of the story: Everyone should listen to both sides before reaching any conclusion. Let the customers and viewers decide who was right and who was wrong.

We are waiting for you to share the documents at the earliest.

Thanks for your review,
As per the record you have denied to travel just one day before only. So we are excited to know that how you can review on that if you have not travelled with us before.
All the record is with ourself if you need it for your future records.

Thanks for your wonderful time.

Thank you for your feedback. We regret to hear that your experience didn’t meet your expectations. However, we would like to clarify a few important details.

As part of our service, we provided a detailed itinerary with scheduled pick-up times, which were agreed upon in advance. Unfortunately, there were delays each day due to your late readiness. Despite these delays, we worked hard to ensure you could enjoy all the planned activities.

We were also informed by our drivers and guides about confrontations during the trip, and we have been made aware of a dispute at the hotel reception, where you fought for a refund. While we strive to ensure all our guests have a seamless experience, this behavior created further disruptions.

We were surprised to learn that you were able to secure a full refund directly from the hotel to your credit card, even after completing your stay. This was unexpected, as all services were provided as per the agreed itinerary.

Should you wish to discuss this matter further, please feel free to contact us directly.